Service Desk Team Leader – Aftermarket
4267RCA
Witham, Chelmsford, Braintree, Colchester
Automotive and Industrial Jobs Operations / Supply Jobs Sales Jobs
Up to £32K – Pension – 25 days Annual Leave (plus BH 32 days total) – Employee Assistance Program – Free Parking – Life Assurance – Mon to Fri NO Weekends
The Consultant:
Robert Cox
With 30 years technical recruiting experience across the automotive aftermarket and allied sectors, I have built a large network of professional contacts. My consultative approach allows me to tailor solutions for clients, whilst also supporting candidates through the process.
Website Glen Callum Associates
Service Desk Team Leader – Aftermarket
We’re looking for a driven and experienced Service Desk Team Leader to play a key role in leading our Service and Sales Desk operations within a customer-focused environment. As a Service Desk Team Leader, you’ll be at the heart of our support function—managing workloads, planning and scheduling work for service engineers, streamlining processes, and delivering outstanding service.
This is a position, perfect for a motivated person ready to take ownership of performance, coach a growing team, and ensure seamless communication between field engineers, the workshop, and customers.
If you’re an experienced Service Desk Team Leader who thrives in a leadership role and is passionate about customer satisfaction, continuous improvement, and driving results—this is the opportunity for you.
Location – Witham, Chelmsford, Braintree, Colchester
Salary – Up to £32K – Pension – 25 days Annual Leave (plus BH 32 days total) – Employee Assistance Program – Free Parking – Life Assurance – Mon to Fri NO Weekends
Key Responsibilities:
- Lead and support service and sales desk teams, promoting a high-performance, customer-first culture
- Oversee workload allocation and coordinate field engineers to minimise delays and improve response times
- Monitor SLAs, KPIs, and WIP to ensure operational targets are met
- Manage job cards, warranty claims, and customer disputes in line with company policies
- Communicate effectively with workshop, field teams, and branch management
- Deliver training, appraisals, and development plans for desk operatives
- Analyse performance metrics and identify improvements across service and sales desks
- Maintain full compliance with health, safety, and company standards
About You:
- Proven experience in a service desk, sales support, or technical operations environment
- Strong leadership and team supervision skills
- Excellent communication, organisation, and problem-solving abilities
- Confident using ERP systems and Microsoft Office
- Customer-focused, with a proactive and solution-driven mindset
Apply Now:
To apply send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on robert@glencallum.co.uk or call Rob on 07398 204832
JOB REF: 4267RCA Service Desk Team Leader
