Customer Support Representative – French Speaking

Customer Support Representative – French speaking

A Customer Support Representative is required to join a leading technology provider with the aim of strengthening customer relationships and providing 1^st and 2^nd line support to clients in English and French.

Our ideal candidate will have proven experience in a 1^st or 2^nd line helpdesk role or within a customer support role and effectively build solid customer relationships coupled with Fluent French and English language skills.

This is a hybrid role with 2 days per week in the office, the rest from home. 

Ideal location – Reading, Newbury, Basingstoke, Thatcham, Andover, Wantage, Didcot, Abingdon, Marlborough, Swindon, Oxford, Thame, High Wycombe, Maidenhead, Slough, Bracknell, Wokingham, Farnborough, Winchester, Guildford 

Salary starting from £24,000 + + 3% bonus + 25 days holiday (+ bank holidays) + life assurance + pension + health shield

The Role

• Support a wide customer base via telephone and email in English and French.
• Ensure quality support to customers in line with defined SLA’s.
• Take 1^st line responsibility for troubleshooting issues that arise.
• Liaise with the wider team to ensure issues more complex are resolved.
• Communicate key dates to customers including release schedules, test periods, etc.
• Undertake ongoing process improvements to increase the effectiveness of the helpdesk.
• Maintain and develop work instructions for all productionised processes.
• Take responsibility for ensuring scheduled processes run correctly.
• Development and maintenance of release notes, user guides and provide translations when required
• Assist in the management and delivery of product training and training materials.
• Production of statistical reports for internal and external purposes.

The Candidate

• Our ideal candidate will be business fluent in both French and English (written and spoken).
• Proven experience in a customer support, customer helpdesk or telephone-based customer service role is required.
• A ‘people person’ that can quickly and effectively become a trusted partner to customers.
• First-class interpersonal and communication skills are a must for this role.
• Strong Microsoft Office

Apply in Confidence

To apply for the position of Customer Support Representative / Helpdesk representative – French Speaking job please forward your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Kayleigh directly for a further chat on the job.

JOB REF 3899KBR Customer Support / Helpdesk Representative – French language

Glen Callum Associates are a leading automotive recruitment consultancy with a vast amount of experience of operating within the automotive sector on a Global scale.